Wildberries is a prominent e-shop, primarily known as the largest online retailer in Russia. Founded in 2004 by Tatyana Kim, it has since expanded its reach to several other countries, including Armenia, Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Uzbekistan, and Tajikistan.

Here’s a breakdown of what you might want to know about Wildberries:

What you can find there:

• Wildberries offers a vast selection of products, often described as “almost everything,” ranging from fashion and footwear to electronics, household items, toys, and even automotive products.

Key features and services:

• Wide reach: They operate extensively in Russia and several neighboring countries, with a significant number of pick-up points.
• Delivery: In Russia, they offer courier delivery, and in some areas, delivery to parcel terminals. They aim for fast delivery, claiming to deliver a large percentage of orders the next day.
• Payment options: They offer various payment methods, including their own “WB Wallet” with potential discounts and card payments. In many cases, prepayment is not required, with payment upon pick-up.
• Sales and discounts: The platform regularly features promotions and discounts from Wildberries and individual sellers.
• User-friendly app: They have a mobile application where you can easily search, filter, and save items.
• Try-on and return: Notably, in their pick-up locations, customers can often try on items and return them on the spot if they don’t fit or aren’t suitable.

Things to consider (based on general online reviews):

• Delivery times: Some users have reported longer than expected delivery times in certain instances.
• Customer support: There can be mixed feedback regarding the responsiveness of customer support.
• Product quality and sizing: As with many online retailers, some reviews mention inconsistencies in clothing quality and sizing compared to descriptions.
• Returns: While on-the-spot returns at pick-up points are a benefit, some users have reported issues with the return process in other situations.

Tracking your order:

• Wildberries typically provides a tracking number after your order is shipped.
• You can often track your order through their website or app.
• Third-party tracking services like 17TRACK can also be used to monitor your Wildberries shipments.

In summary, Wildberries is a major online marketplace with a strong presence in Russia and surrounding countries, offering a wide variety of goods and convenient delivery options. However, like any large e-commerce platform, it’s worth being aware of potential issues highlighted in customer reviews.